Bottomline |PTX Support

Email Support

Telephone: +44 (0) 118 925 8250. Press 2 for Technical Support, & 1 for PTX

Help Centre: FAQ

Support for Bacs & Direct Debit Management is available from 8:00 – 22:30 Monday – Friday
All other support is best endeavours outside of core hours (8:30 - 17:30 Monday – Friday)

Services

10 up
0 issue
0 down
Groups Services status
Group PTX Application.
Payments status is up with ongoing incident.
Connect status is up.
Cards status is up.
Verify status is up.
Web Forms status is up.
Invoice Automation status is up.
International Payments status is up.
Account Visibility status is up.
Group PTX Third Party Integrations.
Bacs Payment Services status is up.
Vocalink Faster Payments status is up.

Notifications

Group PTX Application. Payments status is up with ongoing incident.
PTX - Service Interruption - monitoring, 10 Feb 2020 8:20am GMT

PTX Operations has been made aware that the global incident team have identified the cause for the incident and have taken corrective steps to resolve the incident.

Access to PTX Payments has now been restored.

We will continue to monitor performance for the remainder of the morning.


Thank you,
PTX Operations

For additional questions or concerns, please email emea-support with [PTX Payments Incident] in the subject line.

investigating, 10 Feb 2020 8:10am GMT

The global incident team continue to investigate the cause as a top priority and will continue to do so until the incident is resolved.

We have suspended the service to allow in-depth diagnostic activity and remediation.

We will provide an estimated resolution time as soon as more detail becomes available to us. Information will be posted immediately to this page as we received it and, as a minimum, an update will be provided every thirty minutes.


Thank you,
PTX Operations

For additional questions or concerns, please email emea-support with [PTX Incident] in the subject line.

investigating, 10 Feb 2020 7:15am GMT

PTX Operations has been made aware of an issue that may impact customer submissions at this time; due to a possible connection issue between Bottomline and Bacs .

A global incident team is working on this as a top priority and will continue to do so until the incident is resolved.

We will provide an estimated resolution time as soon as more detail becomes available to us. Information will be posted immediately to this page as we received it.


Thank you,
PT-X Operations

For additional questions or concerns, please email emea-support with [PTX Incident] in the subject line.

Planned Maintenance

Services history

Payments

Payments status on 22 Feb 2020 was and had incident.
Payments status on 21 Feb 2020 was and had incident.
Payments status on 20 Feb 2020 was and had incident.
Payments status on 19 Feb 2020 was and had incident.
Payments status on 18 Feb 2020 was and had incident.
Payments status on 17 Feb 2020 was and had incident.
Payments status on 16 Feb 2020 was and was under maintenance.

Connect

Connect status on 22 Feb 2020 was .
Connect status on 21 Feb 2020 was .
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Connect status on 18 Feb 2020 was .
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Cards

Cards status on 22 Feb 2020 was .
Cards status on 21 Feb 2020 was .
Cards status on 20 Feb 2020 was .
Cards status on 19 Feb 2020 was .
Cards status on 18 Feb 2020 was .
Cards status on 17 Feb 2020 was .
Cards status on 16 Feb 2020 was and was under maintenance.

Verify

Verify status on 22 Feb 2020 was .
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Web Forms

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Invoice Automation

Invoice Automation status on 22 Feb 2020 was .
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International Payments

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Account Visibility

Account Visibility status on 22 Feb 2020 was .
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Account Visibility status on 20 Feb 2020 was .
Account Visibility status on 19 Feb 2020 was .
Account Visibility status on 18 Feb 2020 was .
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Bacs Payment Services

Bacs Payment Services status on 08 Feb 2020 was .
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Vocalink Faster Payments

Vocalink Faster Payments status on 08 Feb 2020 was .
Vocalink Faster Payments status on 07 Feb 2020 was .
Vocalink Faster Payments status on 06 Feb 2020 was .
Vocalink Faster Payments status on 05 Feb 2020 was .
Vocalink Faster Payments status on 04 Feb 2020 was .
Vocalink Faster Payments status on 03 Feb 2020 was .
Vocalink Faster Payments status on 02 Feb 2020 was .