Bottomline |PTX Support

Email Support

Telephone: +44 (0) 118 925 8250. Press 2 for Technical Support, & 1 for PTX

Help Centre: FAQ

Support for Bacs & Direct Debit Management is available from 8:00 – 22:30 Monday – Friday
All other support is best endeavours outside of core hours (8:30 - 17:30 Monday – Friday)

Services

8 up
1 issue
1 down
Groups Services status
Group PTX Application.
Payments status is up.
Connect status is degraded-performance with ongoing incident.
Cards status is up.
Verify status is up.
Web Forms status is up.
Invoice Automation status is up.
International Payments status is up.
Account Visibility status is up.
Group PTX Third Party Integrations.
Bacs Payment Services status is up.
Vocalink Faster Payments status is down and currently is under maintenance.

Notifications

Group PTX Third Party Integrations. Vocalink Faster Payments status is down with ongoing incident.
Faster Payments - Planned Outage - Global

21 Sep 2019 8:00am BST - 21 Sep 2019 8:00pm BST

Group PTX Application. Connect status is degraded-performance with ongoing incident.
PTX Connect - Document Printing - investigating, 12 Sep 2019 3:29pm BST

PTX Operations have been made aware of an issue that may impact document printing within the PTX Connect platform.

An incident team is working on this as a top priority and will continue to do so until the incident is resolved.

We will provide an estimated resolution time as soon as more detail becomes available to us. Information will be posted immediately to this page as we received it.


Thank you,
PT-X Operations

For additional questions or concerns, please email emea-support with [PTX Incident] in the subject line

Planned Maintenance

Services history

Payments

Payments status on 21 Sep 2019 was .
Payments status on 20 Sep 2019 was .
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Payments status on 15 Sep 2019 was .

Connect

Connect status on 21 Sep 2019 was and had incident.
Connect status on 20 Sep 2019 was and had incident.
Connect status on 19 Sep 2019 was and had incident.
Connect status on 18 Sep 2019 was and had incident.
Connect status on 17 Sep 2019 was and had incident.
Connect status on 16 Sep 2019 was and had incident.
Connect status on 15 Sep 2019 was and had incident.

Cards

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Verify

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Web Forms

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Invoice Automation

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International Payments

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Account Visibility

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Bacs Payment Services

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Vocalink Faster Payments

Vocalink Faster Payments status on 05 Sep 2019 was .
Vocalink Faster Payments status on 04 Sep 2019 was .
Vocalink Faster Payments status on 03 Sep 2019 was .
Vocalink Faster Payments status on 02 Sep 2019 was .
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Vocalink Faster Payments status on 31 Aug 2019 was .
Vocalink Faster Payments status on 30 Aug 2019 was .